Customer Care
Repairs
How do I repair my
Coach bag?
All of our bags are crafted to last. We know that things happen, though, and sometimes bags need repair. The good news is: we have our very own Coach Repair Workshop staffed by expert craftspeople who love your bags as much as you do.
So, don't ditch it, repair it—it's another small thing we can do to keep bags out of landfill and reduce our impact on the planet.
If you have any questions regarding repairs, please visit your nearest Coach branch. If you do not have a branch nearby, please send your questions regarding repairs along with pictures of the goods to our customer service team so that they can be checked (please also send a picture or a copy of your purchase receipt). Thank you.
For common questions about repairs you can do at home, watch our YouTube series with Debi the Restorer:
How to Repair Your Coach Hangtag
What Tools You Need to Repair Your Coach Bag